At SeGoArt Design, we strive to ensure that our customers are fully satisfied with their purchases. Our products are fulfilled by Printify, a print-on-demand company, which means all products are unique and produced only once ordered. Please read our refund and returns policy carefully to understand your rights and our obligations.
Returns and Exchanges
Due to the print-on-demand nature of our products, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, we are here to assist you.
Damaged or Defective Items
If your product arrives damaged or with a manufacturing error, Printify offers a free reprint or a refund. To be eligible for this, please contact us within 30 days of product delivery.
How to Initiate a Return or Refund for Damaged Items
- Contact Us: Email our customer service team at [email protected] with your order number, a description of the issue, and clear photos showing the problem.
- Submit Issue: Use the “Submit issue” form provided by Printify, including the details and photos of the damaged or defective item.
- Receive Confirmation: Once the issue is reviewed and approved, we will process a reprint or refund.
Refunds
If approved, refunds will be issued to the original payment method used during the purchase.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized orders
- Digital downloads
- Gift cards
- Items on sale or clearance
Unsuccessful Delivery
In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
Print Placement Tolerance
For DTG (Direct to Garment) products, there is a tolerance of 0.5″ for print placement. Minor variations in the placement of the print will not be considered defects.
Contact Us
If you have any questions about our refund and returns policy, please contact us at:
Email: [email protected]
Legal Notice
This refund and returns policy is subject to change at any time. Please review it periodically for any updates.
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